Frequently asked questions

Check the dimensions shown on the product page, including the sleeping position where available. Measure doorways, stairs and the route into your room as well as the space for the sofa. If a measurement is missing or unclear, ask us before ordering.

Select the options on the product page to see the matching photograph, price and availability. Only the colours and configurations listed for that product can be ordered. If you need help choosing, send us the product name on WhatsApp.

Our beds are made to order, with a choice of fabrics and colours and bespoke options available. Contact us to discuss your preferred finish or a specific design. Standard bed delivery is seven days; confirm any bespoke requirements and delivery arrangements with our team before ordering.

Out of stock means that option cannot currently be ordered. Coming soon indicates an expected return to availability where we have that information. Contact us for the latest update; an arrival date is not guaranteed unless we confirm it.

Our delivery partner delivers in-stock furniture within 1–7 working days across mainland England and Wales, or 10–14 working days in selected areas of Scotland. Scotland coverage depends on your postcode. These windows exclude out-of-stock items and products showing a longer lead time.

Our made-to-order beds have a seven-day delivery timeframe; confirm any bespoke requirements with us before ordering. Your delivery charge is shown at checkout before payment.

Yes. The two-person delivery team places and assembles your sofa in your room of choice, with no extra assembly charge. This service excludes flat-pack furniture. Please measure the route into your home and tell us about stairs, narrow doorways or other access restrictions before delivery.

On delivery day, you will receive a tracking link with live updates so you can follow your delivery. If you need help with your delivery arrangements, contact our team.

The current selling price is shown on each product page and in your basket. Where a promotion applies, the saving is displayed alongside it. Your order total, including any delivery charge, is shown at checkout before you pay.

Choose from the payment methods offered at checkout. If Klarna is available for your order, it will show the payment options and terms you are eligible for before you agree. Approval and available options are decided by Klarna.

Contact info@nuvora-home.co.uk before sending furniture back. Our team will explain the return process and provide the correct return address. The registered London office is not a furniture returns address. Please read our Returns policy for time limits, costs and conditions.

Contact us as soon as you notice an issue, with your order number and clear photographs if possible. Keep the packaging while we help you with the next steps. Your statutory rights are unaffected.